Alterations & Returns
Indochino makes ordering custom menswear risk-free. If you are not happy with any of your garments, we're here to help.
If an order requires adjustments, Indochino will provide a credit of up to $75 per order for local tailoring.
If a tailor deems the order unalterable, Indochino will gladly remake it free of charge.
If you are not 100% satisfied with your order, you can return it for a full refund.
- What if my suit does not fit?
If your order does not fit, Indochino will cover alterations on your garments up to $75 per order or remake it entirely from new materials through a remake order. Our Customer Concierge will be happy to work with you to get your proper measurements in your profile.
- I received my remade order. Where do I send the ill-fitting items?
Please return the original garments to the address below in the smallest bag or box possible. Please also use regular domestic post and mark the outside of the package with the following label:Indochino Apparel#108 – 611 Alexander StreetVancouver, BC, V6A 1E1Return for REMAKEOrder #: _________Goods Returned to Vendor
- Where should I get my clothing altered?
You can visit any local alterations shop to get your clothing altered. Indochino will cover up to $75 per order of your alterations bill. We may be able to recommend an alterations shop in your area as well, please contact our Concierge department at firstname.lastname@example.org with any questions.
- How long does it take to get a remake?
If the order you receive does not fit or look the way you expected, log in into your My Account and under the order click on "Apply for an Alteration or Remake" to request a reimbursement for alterations or request a full remake if your tailor deems the suit to be unalterable.
Once the updated measurements and request have been sent to our production team, we will begin your remake. You will receive the remade order within 4 weeks of submission. Check your order status in your My Account for updates.
- My recent order does not fit as expected, what should I do?
First refer to Indochino's alterations guide which will show you whether your suit can be altered at a local tailor. If yes, we will refund you the alteration amount. To claim an alterations credit, you must log in, click on 'My Account', select the order number and click on 'Apply for Alteration or Remake'. You will be led through the claim process to submit your receipt and make the request for a credit (up to $75 per order).
If your suit cannot be altered by a tailor or requires more than $75 worth of alterations per order, we will remake the suit for you. To apply for a remake, please log in, click on 'My Accounts' and click under 'Apply for Alteration or Remake'. It will take you a few minutes to complete the process. We will review your updated measurements and you will receive your remake within 4 weeks of submission.
- How do I submit updated measurements after an alteration?
All feedback should be submitted to Indochino online via your My Account page. Under your order click on 'Apply for Alterations or Remake' and follow our step by step process.