Frequently Asked Questions

Indochino is the only online retail company to offer a 100% Perfect Fit Promise. We will pay for alterations at a local tailor, remake the suit if needed, or give you a full refund. Because all our products are custom made exactly to your measurement profile, we have the unique ability to make the products you buy in exactly the way that fits you best. We encourage you to take advantage of our fit guarantee to enable every piece of clothing you wear to be styled and fitted in exactly the way you want.

You can request a remake or an alterations refund via your My Account.

All feedback should be submitted to Indochino online via your My Account page. Under your order click on 'Apply for Alterations or Remake' and follow our step by step process.

Once you have ordered a garment from us, we lock your measurements to ensure perfect fitting apparel for future orders.

If the need arises, however, we would be happy to change your measurements. Please email us and specify how many inches you would like to add or reduce the measurements based on the last items you received. For example: Jacket Length: +1.25", Pants Hips: -.75".

Please include your reason for changing your measurements.

Your order should arrive without additional tariff or tax charges. If you have been unfairly charged, please inform us via our email contact form and we will review and reimburse your charges accordingly.

Indochino is the only online retail company to offer a 100% Perfect Fit Promise. We will pay for alterations at a local tailor, remake the suit if needed, or give you a full refund. Because all our products are custom made exactly to your measurement profile, we have the unique ability to make the products you buy in exactly the way that fits you best. We encourage you to take advantage of our fit guarantee to enable every piece of clothing you wear to be styled and fitted in exactly the way you want.

You can request a remake or an alterations refund via your My Account.

If the order you receive does not fit or look the way you expected, log in into your My Account and under the order click on "Apply for an Alteration or Remake" to request a reimbursement for alterations or request a full remake if your tailor deems the suit to be unalterable.

Once the updated measurements and request have been sent to our production team, we will begin your remake. You will receive the remade order within 21 days of submission. Check your order status in your My Account for updates.

Due to high order volume, please allow 4 weeks for your order to be delivered.

Please return the items to:

For more information on our return policy please see our returns policy page

First refer to Indochino's alterations guide which will show you whether your suit can be altered at a local tailor. If yes, we will refund you the alteration amount. To claim an alterations credit, you must log in, click on 'My Account', select the order number and click on 'Apply for Alteration or Remake'. You will be led through the claim process to submit your receipt and make the request for a credit (up to $75).

If your suit cannot be altered by a tailor or requires more than $75 worth of alterations, we will remake the suit for you. To apply for a remake, please log in, click on 'My Accounts' and click under 'Apply for Alteration or Remake'. It will take you a few minutes to complete the process. We will review your updated measurements and you will receive your remake within 21 days of submission.

Due to high order volume, please allow 4 weeks for your order to be delivered.

Go to any local tailor to get your clothing altered. Indochino will cover up to $75 of your tailoring bill.

The measurements that you submit via the self-measurement process are not your final garment measurements, but used as a base to guide us in creating your perfect fitting suit. At Indochino, your suit goes through a 3 step measurement review process to ensure ideal fit:

1. You measure yourself using our videos as a guide.
2. Our team may adjust your measurements based on the cut standards for someone your weight and height.
3. An Indochino Master Tailor then further refines your measurements based on his years of experience hand cutting suits.

No. Indochino's measuring process was designed so anyone can measure themselves with the help of a friend in 10 minutes. We find the best success comes from not using a tailor as our measurement system is unique and created for easy at-home use.

Many alterations and custom tailors will offer to measure you for free or a small service charge ($15+). While it is not necessary to do this, if you find this to be a better option for you, please be sure to show the tailor the Indochino online measuring videos. Often times what a tailor is used to measuring and what is needed at Indochino for sizing is slightly different. You may download a Tailor's Form to bring to your local tailor to help with the measurement process.

Depending on the stage of your order, Indochino can adjust as desired. If your order status in your Account is 'Processing' you can update your profile online and it will be used in the current order. All orders are given a 24 hour grace period to make changes to the measurements and customizations.

If the order is marked 'Sent to Tailor' or 'Delivered' your measurement profile is locked and unable to be adjusted. This is done to ensure our tailors produce your suit properly and it is delivered to you in a timely fashion.

Upon receipt of your order, you are very much encouraged to take advantage of Indochino's industry-leading Perfect Fit Promise.

Indochino suits are 100% custom made specifically to your measurement profile. No matter what your size or body type, our suits are built to flatter. Upon receipt of your order, we encourage you to take advantage of our industry leading 100% Perfect Fit Promise to ensure your suit fits exactly the way you want.

Indochino customers come in all shapes, sizes, and ages. All our products are hand tailored according to your submitted measurements, so there are no limitations with regards to large or small measurements.

Upon ordering for a child, please email us your order # and let us know that the suit is for a child so that we can pass this information along to our tailor.

Currently an Indochino client can only have one set of measurements for each garment type (i.e. 1 suit measurement, 1 shirt measurement, etc.) in one profile. If you wish to have multiple suit profiles, you will need to create a second account with another email address.

Please contact us anytime via our online contact form or directly via email at info@indochino.com.

Currently Indochino is a 100% internet based company and does not provide phone service. Please contact us via our online contact form and we will reply within 24 hours on week days, and 48 hours on weekends.

Indochino offers two payment options:

• Visa, MasterCard, or American Express - Using a SSL encrypted credit card processor, Indochino can accept your Visa, MasterCard, or American Express.
• PayPal, a heavily encrypted third party payment processor, is offered in addition to the Indochino credit card processor. PayPal is a secure form to pay and used by millions of people daily. PayPal accepts all major cards (Visa, MasterCard, American Express, and Diners cards) and also allows for debit card and eCheque purchases. You do not need a PayPal account to use this payment method.

Our website features a SSL secure connection during the transaction, keeping your information secure and private. Please note that the charge on your statement will appear "Indochino.com".

Please contact us with any style questions you may have. Please let us know if the suit is for a special occasion, work or just for general wear and we will be able to give you style recommendations.

Indochino offers a comprehensive list of customization options for suits, shirts and outerwear. Chosen during the order process for each individual product, all customization is FREE of charge. Go Shopping to find your ideal product, measure up, and customize it now.

Indochino does offer a comprehensive set of customization options during the measuring process for any product you order.

If there is something you would like to additionally add, you can contact us after purchase with your order invoice number and your request and we will add it to your offer if we are able to do this non-standard customization for you.

Yes, we can make your suit with a number of lining options, all selected during the customization process: Burgundy, Dark Purple, Pink, Navy Blue, Red, Brown, Medium Brown, White, Olive Green, Silver Gray, Black, Sapphire, Dark Gray. We also offer a variety of exclusive, limited time linings.

The functional sleeve buttons feature is only for repeat customer as it may be difficult for your local tailor to adjust the sleeve length if the buttons are already fixed.

For first time suit buyers, we can only grant functional sleeve buttons for standard measurement profiles.

Submit your request via email after you place the order and we will review your measurements then. Please note that you still have access to all of the other customization options.

You can choose to have pleated pants during the customization step of the suit buying process. All Indochino customization options are free of charge.

All our suits on the site come with flat-front trousers, however, you are able to change this in the Advanced Customization options of your pants.