Shipping & Delivery
Indochino garments are made-to-order and delivered within 4 weeks via FedEx.
Indochino offers free shipping on orders over $150. On orders under $150, Indochino charges a flat rate of $20. Gift cards, tailor’s kits, and tape measures ship for free, but are not counted toward the $150 free shipping threshold.
Indochino ships all over the the world via FedEx.*
Delivered Within 4 Weeks
Indochino garments are made-to-order and delivered right to your door within 4 weeks.
*Indochino does not ship to Austria, Belgium, Lithuania, Brazil, Russia, Republic of Korea, Democratic People's Republic of Korea, Philippines, Chile, Greece, Ireland, Mexico, Portugal, and Puerto Rico.
- When will I receive my garments?
We process and deliver all of our orders within 4 weeks of ordering, and we will contact you once your order has been shipped.
- What shipping options do you offer?
Indochino offers free shipping on orders over $150. On orders under $150, Indochino charges a flat rate of $20. Gift cards, tailor’s kits, and tape measures ship for free, but are not counted toward the $150 free shipping threshold. Indochino does not ship to Austria, Belgium, Lithuania, Brazil, Russia, Republic of Korea, Democratic People's Republic of Korea, Philippines, Chile, Greece, Ireland, Mexico, Portugal, and Puerto Rico and cannot ship to P.O. Boxes.
Indochino offers free return shipping for customers in the United States and Canada.
- Can I expedite my order?
Our current processing time is 4 weeks and we cannot expedite orders. We also suggest that you allow for additional time to include alterations if your suit is for a specific event.
- What countries does Indochino ship to?
Indochino ships globally to many locations, review the list of accessible countries during the checkout process and contact us if your location is missing.
- Why is part of my order on hold?
If this is your first order and you purchased multiple items, we will process one item from your order first to ensure the measurements are correct.
Once you receive the first item from your order, please contact us with feedback on the fit of these garments and we will process the remainder of your order accordingly.
If you require a specific item to be shipped first, please let us know within 24 hrs of placing your order.
- Can FedEx ship to Post Office Boxes or APO/FPO military addresses?
Please note that FedEx cannot ship to Post Office Boxes or APO/FPO military addresses.
- Will I have to pay additional taxes or tariffs on my Indochino order?
Some countries charge taxes or other shipping charges on imported packages. We recommend checking with your local customs office for these charges before placing your order.
Since these types of taxes and charges are subject to change at any time (and often change from day to day), we cannot incorporate these charges into the shipping charge at payment.
- My order is being held by US Customs and I was contacted by Fedex to fill out a 5106 form as an importer. What do I do?
Indochino is unable to complete this form as a requirement by US Customs. A FedEx representative will be able to assist you with this and you can contact them at 901.369.3347 or 800.463.3339. Please quote your tracking number, and once the form is completed your package will arrive shortly.
- I want to change my shipping address. How do I do this?
Please contact our Concierge department at firstname.lastname@example.org with your desired shipping information and we will update your order information accordingly.