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Tailor Coordinator

Full-Time | Toronto, Canada
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ABOUT THE ROLE:

Indochino is looking for an Tailor Coordinator for the Toronto - King Showroom, you will be the point person for the flow of alterations being performed at Indochino. Specifically, you will take ownership of the following:

  • Coordinating flow of garments to be altered
  • Perform quality control checks on all outgoing altered garments
  • Auditing claims for discrepancies and look into possible wrong Fit Method updates
  • Receiving, contacting, and organize completed alterations
  • Shipping any paid alterations or inter-showroom products
  • Assisting with organization of back of house areas with tailors
  • Monitor In-House Tailor productivity and assist tailors with logging productivity
  • Monitor supply levels within showroom and order supplies from the Retail Operations team
  • Communicate any maintenance needs to Retail Operations and work to maintain general cleanliness of the alteration area
  • Responsible for alteration reimbursements, client inquiries and assisting in wedding coordination
  • Collaborate with Showroom Manager to improve In-House Tailors with low productivity
  • Help Correct Style Guide errors in pinning process
  • Share reporting around productivity, task to be completed and any other ongoing issues in the In-House Tailor area.


ABOUT YOU:

You are exceptional at keeping things organized and you have impeccable time management skills. You know what it takes to provide top-notch customer service, and you pay attention to all the little details to make sure that the customers know they have been taken care of.   It goes without saying that you have a love for fashion and can’t get enough of the fast paced retail environment. In addition, you also bring with you the following: 

  • 1 year of retail experience
  • Strong organizational and coordination skills
  • Familiarity with Microsoft Excel
  • Ability to communicate with multiple levels of stakeholders
  • A familiarity with alterations and sewing
  • The ability to perform basic alterations is an asset

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you!

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