ALTERATIONS & RETURNS
INDOCHINO is a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. If for any reason your suit needs adjustments, contact our Customer Experience team or your local showroom and we will guide you through the process.
Alterations can be necessary to get the perfect fit for you. If your garments need a little bit of tweaking to get them fitting perfectly, please book an appointment to visit one of our showrooms and our in-house tailors will alter them for you. If you don’t live in a showroom area, INDOCHINO will provide a reimbursement for local tailoring.Read More >
Please note that we do not offer refunds as all our garments are made according to your measurements and built to fit your needs, no one else's. If there is any issue with the fit, quality, or construction of your garments, please contact Customer Experience within 10 days of receiving your order.Read More >
My suit doesn't fit, what options do I have?
We are committed to getting you the perfect fit. If your garments require fit adjustments.
Start by booking an appointment at one of our showrooms, or contacting our Customer Experience Team within 10 days of receiving your order to start a Fit Claim. Be sure to keep the swing tags on all your garments.
We have over 50 showrooms across Canada and the US, and we would love to see you in person to help you address any fit concerns you might have. You can book a “Final Look” appointment at one of showrooms here.
If you don't live in a showroom area, INDOCHINO will provide a reimbursement for local tailoring. See below for more details.
I want to visit a showroom, but you don’t have any appointments within the next 10 days (or I can’t make it to a showroom within the next 10 days).
Don’t worry about it! We know you’re busy, and there are times we can be too.
We just ask that you book your appointment within 10 days of receiving your INDOCHINO garments; we realize your actual appointment may be a few weeks out.
If you are having difficulty booking please contact our Customer Experience Team.
I don’t live close to an INDOCHINO showroom. What options do I have?
If you don’t live close to an INDOCHINO showroom, you can visit a local tailor of your choice and submit your receipt for reimbursement (please see the Reimbursement Allowances table below).
To start the process, contact our Customer Experience Team within 10 days of receiving your garments. This will open a claim and you will be provided a deadline to submit your receipt.
How much does Indochino reimburse for local alterations?
We cover up to $75 for alterations in US or Canada and $100 AUD in Australia. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.
Suit (2 Piece & 3 Piece) – Complete $75 $75 $100 Jackets & Blazers – Separates $50 $50 $65 Pants $25 $25 $35 Shirts $25 $25 $30 Vest $25 $25 $20 Outerwear $50 $50 $65
* We can only accept alterations claims within Canada, United States and Australia.
How do I submit my receipt from my local tailor?
You can submit your itemized receipt and alterations form here. Please ensure this is completed within the claim deadline provided to you by our Customer Experience Team.
You will be reimbursed to the original method of payment used to purchase your order. If you purchased in a showroom with debit, we require a PayPal address/account for any reimbursements. If you purchased with a gift card, you will be reimbursed in the form of an INDOCHINO gift card. Please see our Alterations page and follow the steps to make your alteration claim
What do I do if I receive a garment that has a quality or construction issue?
If there's any issue related to the quality or construction of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance. Please keep in mind, we are only able to assist with garments that are unaltered and unworn, so be sure to keep all swing tags on your garments.