ALTERATIONS & RETURNS
INDOCHINO is a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. If for any reason your suit needs adjustments, contact our Customer Experience team or your local showroom and we will guide you through the process.
Alterations can be necessary to get the perfect fit for you. If your garments need a little bit of tweaking to get them fitting perfectly, please book an appointment to visit one of our showrooms and our in-house tailors will alter them for you. If you don’t live in a showroom area, INDOCHINO will provide a reimbursement for local tailoring.Read More >
Please note that we do not offer refunds as all our garments are made according to your measurements and built to fit your needs, no one else's. If there is any issue with the fit, quality, or construction of your garments, please contact Customer Experience within 10 days of receiving your order.Read More >
My suit doesn't fit, what options do I have?
We are committed to getting you the perfect fit. If your garments require fit adjustments, please bring them into one of our showrooms and our in-house tailors will alter them for you. If you don't live in a showroom area, INDOCHINO will provide a reimbursement for local tailoring.
If you have any concerns about the fit, quality, or construction of your garment, give us a call at 1 (855) 334-0788 or email our Customer Experience team at email@example.com within 10 days of receiving your garment. If in Australia please call toll free 1800 955 061
How much does Indochino reimburse for local alterations?
We cover up to $75 for alterations in US or Canada and $100 AUD in Australia. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.
Suit (2 Piece & 3 Piece) – Complete $75 $75 $100 Jackets & Blazers – Separates $50 $50 $65 Pants $25 $25 $35 Shirts $25 $25 $30 Vest $25 $25 $20 Outerwear $50 $50 $65
* We can only accept alterations claims within Canada, United States and Australia.
How do I get reimbursed for alterations?
Submit your itemized receipt and alterations form here. Be sure to let us know if you'll be getting alterations within 10 days of when you receive your order, either by sending us an email to firstname.lastname@example.org, or by giving us a call toll-free at 1 (855) 334-0788 to speak with one of our Customer Experience Specialists. If in Australia please call toll free 1800 955 061
You will be reimbursed to the original method of payment used to purchase your order. If you purchased in a showroom with debit, we require a PayPal address/account for any reimbursements. If you purchased with a gift card, you will be reimbursed in the form of an INDOCHINO gift card. Please see our Alterations page and follow the steps to make your alteration claim
What do I do if I receive a garment that has a quality or construction issue?
If there's any issue related to the quality or construction of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance.