ALTERATIONS & RETURNS

INDOCHINO is a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. If for any reason your suit needs adjustments, please contact the showroom where you purchased the garment, or contact our Customer Experience team.

• My suit doesn't fit, what options do I have?

  We are committed to getting you the perfect fit. If your garments require fit adjustments. The first step is to open a fit claim. Within 10 days of receiving your order:

  Please book an “I need a Final Look” appointment at the showroom where you purchased your garment. If you aren’t located near one of our showrooms or purchased your garments online, please contact our Customer Experience Team. Be sure to keep the swing tags on all your garments.

• I want to visit a showroom, but you don’t have any appointments within the next 10 days (or I can’t make it to a showroom within the next 10 days).

  Don’t worry about it! We know you’re busy, and there are times we can be too.

  We just ask that you book your appointment within 10 days of receiving your INDOCHINO garments; we realize your actual appointment may be a few weeks out.

  If you are having difficulty booking please contact our Customer Experience Team.

• I don’t live close to an INDOCHINO showroom. What options do I have?

  If you don’t live close to an INDOCHINO showroom, you can visit a local tailor of your choice and submit your receipt for reimbursement (please see the Reimbursement Allowances table below).

  To start the process, contact our Customer Experience Team within 10 days of receiving your garments. This will open a claim and you will be provided a deadline to submit your receipt.

• How much does Indochino reimburse for local alterations?

  We cover up to $75 for alterations in US or Canada and $100 AUD in Australia. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.

  Garment Type	Indochino USD	Indochino CAD	Indochino AUD
  Suit (2 Piece & 3 Piece) – Complete	$75	$75	$100
  Jackets & Blazers – Separates	$50	$50	$65
  Pants	$25	$25	$35
  Shirts	$25	$25	$30
  Vest	$25	$25	$20
  Outerwear	$50	$50	$65

  * We can only accept alterations claims within Canada, United States and Australia.

• How do I submit my receipt from my local tailor?

  You can submit your itemized receipt and alterations form here. Please ensure this is completed within the claim deadline provided to you by our Customer Experience Team.

  You will be reimbursed to the original method of payment used to purchase your order. If you purchased in a showroom with debit, we require a PayPal address/account for any reimbursements. If you purchased with a gift card, you will be reimbursed in the form of an INDOCHINO gift card. Please see our Alterations page and follow the steps to make your alteration claim

• What do I do if I receive a garment that has a quality or construction issue?

  If there's any issue related to the quality or construction of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance. Please keep in mind, we are only able to assist with garments that are unaltered and unworn, so be sure to keep all swing tags on your garments.