ALTERATIONS & RETURNS
INDOCHINO is a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. We’re here to help. If for any reason your suit needs adjustments, contact our Customer Experience team or your local showroom and we will guide you through the process.
If your garments require fit adjustments, please bring them into one of our showrooms and our In-house tailors will alter them for you. Or if you are not in a showroom area, INDOCHINO will provide a reimbursement of up to $75 for local tailoring.Read More >
Please note that we do not offer refunds as fabric is cut based on your measurements and your customizations. If there is any issue with the quality or fabrication of your garments, you can return them for a store credit in accordance with our terms and conditions.Read More >
My suit doesn't fit, what options do I have?
If your garments require fit adjustments, please bring them into one of our showrooms and our In-house tailors will alter them for you. Or if you are not in a showroom area, INDOCHINO will provide a reimbursement of up to $75 for local tailoring.
If you have any concerns about the fit of your garment, give us a call at 1 (855) 334-0788
How much does Indochino reimburse for local alterations?
We cover up to $75 for alterations in US or Canada. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.
Suit (2 & 3 piece) – Complete $75 Jackets & Blazers - Separates $50 Pants $25 Shirts $25 Vest $25
* We can only accept alterations claims within North America at this time.
How do I get reimbursed for alterations?
Submit your itemized receipt and alterations form here. Be sure to let us know if you'll be getting alterations within 10 days of when you receive your order, either by sending us an email to email@example.com, or by giving us a call toll-free at 1 (855) 334-0788 to speak with one of our Customer Experience Specialists.
How can I return a garment that has a quality or fabrication issue?
If there's any issue related to the quality or fabrication of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance.
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