INDOCHINO is a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. Every INDOCHINO purchase is backed by our Fit Promise. If your order does not meet expectations, let us know and we will make it right. We’re here to help. Contact our Customer Care team and we will guide you through the process.
Please note that we don’t offer refunds as fabric is cut based on your measurements and your customizations. If there is any issue with the quality or fabrication of your garments, you can return them for a store credit in accordance with our terms and conditions.
To be considered eligible for return, a return claim must be submitted within 10 days of receiving your order.
Returns will be reimbursed in the form of an INDOCHINO Gift Card.
INDOCHINO will only accept returned items that are in good and unworn condition.
INDOCHINO has the right to deny reimbursement for an item that is believed to be previously worn or damaged.
INDOCHINO will not accept items that have been altered or adjusted in any way.
Any items returned to INDOCHINO that do not meet the aforementioned requirements will be sent back to the client without reimbursement.
If your items were purchased with a Gift Card, the card will be reloaded before another Gift Card will be issued.
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