Join our mailing list
Please enter a valid email address
We process and deliver all of our orders within 4 weeks of ordering, and we will contact you once your order has been shipped.
Every Indochino order comes with FREE shipping and will arrive at your door within 4 weeks of ordering. Indochino is unable to ship to P.O. Boxes.
Our current processing time is 4 weeks and we cannot expedite orders. We also suggest that you allow for additional time to include alterations if your suit is for a specific event.
If your order does not fit, Indochino will cover alterations on your garments up to $75 or remake it entirely from new materials through a remake order. Our Customer Concierge will be happy to work with you to get your proper measurements in your profile so regardless of how ill-fitting the garment may be; we’ll be able to get it perfect for you.
If the order you receive does not fit or look the way you expected, log in into your My Account and under the order click on "Apply for an Alteration or Remake" to request a reimbursement for alterations or request a full remake if your tailor deems the suit to be unalterable.
Once the updated measurements and request have been sent to our production team, we will begin your remake. You will receive the remade order within 4 weeks of submission. Check your order status in your My Account for updates.
You can visit any local alterations shop to get your clothing altered. Indochino will cover up to $75 of your alterations bill. We may be able to recommend an alterations shop in your area as well, please contact our Concierge department at firstname.lastname@example.org with any questions.
The measurements that you submit via the self-measurement process are not your final garment measurements, but used as a base to guide us in creating your perfect fitting suit. At Indochino, your suit goes through a 3 step measurement review process to ensure ideal fit:
No. Indochino's measuring process was designed so anyone can measure themselves with the help of a friend in 10 minutes. We find the best success comes from not using a tailor as our measurement system is unique and created for easy at-home use.
Our measuring methods are unique to us and differ from the measurements used for other clothing brands. All Indochino orders are custom tailored to match your physical measurement profile, and for this reason we are unable to accept measurements from any garments that you own from another manufacturer.
Currently Indochino is a 100% internet based company and does not provide phone service. Please contact us via our online contact form and we will reply within 24 hours on week days, and 48 hours on weekends.
Indochino offers two payment options:
Taxes may apply in certain provinces of Canada. All prices are in US Dollars.
Please contact us with any style questions you may have. Please let us know if the suit is for a special occasion, work or just for general wear and we will be able to give you style recommendations.
Yes, we can make any suit a three-piece. Please select any vest from our collection and notify us after placing your order and we will design your suit with matching fabric accordingly.
Yes, however we may not be able to remake your order for issues stemming from sleeve length.
Alternatively, you can request from our Concierge to have your sleeves unfinished and a local tailor can add functional sleeves to your suit with your perfect sleeve length. We would reimburse you for the cost of this, up to $75, as part of our Perfect Fit Promise.
Our suits are canvassed using a unique process where the jacket is constructed by having the lining sewn to the interlining, then the interlining is fused to the interfacing. Here is a link for more information about our canvassing.
If you don't see your question answered here, please contact our customer service team and they'll provide a response within 24 hours.