PRODUCT & CUSTOMIZATIONS
Where are your suits made?
We partner with a factory in Dalian, China.
Is everything on your website custom made?
Yep, everything except our accessories. It’s kind of our thing.
Can I order just a suit jacket?
Can I make my two-piece suit into a three-piece?
I just placed an order. Can I change the customizations?
Please contact our Customer Experience Team via phone as soon as possible and within 24 hours after submitting your order for help. We cannot guarantee that we will be able to make any changes to your order, so make sure you double check your fabric selection, measurements and customizations before submitting.
Will you restock sold out items?
Pieces from our seasonal collections are limited edition, so get ‘em before they’re gone. If you missed out, our Style Guides can recommend something similar. Just give us a call at 1 (855) 334-0788 or shoot us an email at firstname.lastname@example.org.
I have some ideas for a suit, can you do a custom design for me?
Not at the moment, but maybe we can collaborate in the future.
Why don’t my pockets open?
We apply temporary stitching to pockets and vents to maintain the integrity of your suit during shipment. This is meant to be temporary. Please remove the stitching with a trusty pair of scissors. Careful now.
Do you have any vegan suits?
Not at the moment. Our suits are made with bullhorn buttons, horsehair interlining, and wool.
Can I make customizations that are not on the website?
Not at the moment, but we’d love to hear what you have in mind so we can make it happen in the future.
Are the shirts dry clean only or can I machine-wash them?
Most of our shirts can be machine washed on a cold cycle and tumble dried on a low heat. To be safe, double-check the care instructions on the tag inside your shirt to make sure.
Do you make suits for children?
No – only for inner children. Some day, perhaps. They are the future.
How do I check my order status?
Log into your account and go to your order history https://www.indochino.com/account/order-history.
Why is only part of my order on hold?
How do I know what style is best for me?
We can certainly help with that. Contact us when you’re game.
Do the customizations cost extra?
Nope. There’s no such thing as a free lunch, but customizations are on the house.
What are the widths of your suit jacket lapels?
Here’s how our lapels measure up (at their widest point):
- Peak: 2.75 in / 6.99 cm
- Wide Peak: 4.00 in / 10.16 cm
- Notch: 2.75 in / 6.99 cm
- Slim Notch: 2.36 in / 5.99 cm
- Shawl: 2.75 in / 6.99 cm
Can I feel the fabric swatches before I order?
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