Indochino garments are made for you and delivered within 2-3 weeks** via DHL.
Indochino offers free worldwide shipping on orders over $150 USD. For orders under $150 USD, Indochino charges a flat rate of $20. Gift cards, Tailor’s Kits and tape measures ship on us, but are not counted towards the $150 free shipping threshold.
Indochino ships all over the world via DHL. For shipments outside of the US and Canada, all related taxes and duties are not covered.*
Pro tip: Ship your order to your office and never miss a delivery.
Indochino garments are made for you and delivered right to your door within 2-3 weeks.**
* Indochino does not ship to Austria, Argentina, Belgium, Brazil, Chile, Cuba, Faroe Islands, Greece, Iran, Ireland, Russia, Republic of Korea, Democratic People's Republic of Korea, Lithuania, Mexico, Philippines, Portugal, Puerto Rico, Uganda, and Uruguay.
** Orders placed during the Black Friday/Cyber Monday Sale and during Chinese New Year may experience longer wait times, however we aim to deliver your garments within 2-3 weeks.
Once you complete your order, and given there are no garment measurements or payment delays, it will be delivered to you in 2-3 weeks.
Our shipping partner DHL is committed to providing top-quality service for your package. We’ll email you the tracking information when it ships.
Free on orders over $150. Otherwise, $20.
For orders shipping to the US or Canada, you won’t have to pay any additional customs charges.
For addresses outside of the US or Canada, all required taxes, VAT, import or excise duties are the sole responsibility of the recipient in their specific country.
* If you’re asked to pay any customs charges on your order within the US and Canada, please contact our Customer Experience team and we will resolve this issue for you. Do not pay any duties prior to contacting Customer Experience.
At the moment we can only ship to residential or business addresses.
Before your order ships:
Give us a call at 1 (855) 334-0788 and we'll help you out.
After you order has shipped:
If it’s already in transit, you can update your delivery address by using DHL's On Demand Delivery (ODD) or email indochino@DHL.com. Once your order ships, DHL can only reroute it within the same country.
We sure do. Your garments are made just for you and we want to make sure you receive them.
No — you can’t rush greatness.
Our delivery method with DHL is already as fast as it can be.
We require your phone number so that DHL can contact you during delivery if any issues arise. DHL offers their On Demand Delivery (ODD) through SMS text messages so you are able to make last minute changes to your delivery if required.
You may be asked to fill out a standard 5106 form if you are importing goods from another country. For more information, give DHL a call at 1 (855) 345-7447.
Indochino HQ is located at 720 Robson St. Unit 300, Vancouver B.C., V6Z 1A1.
Depending on where your order ships to, you will be required to pay additional taxes based on the taxation requirements of the destination.